Refund policy
Refund & Return Policy
30-Day Money-Back Guarantee
We want you to love your purchase! If you're not completely satisfied, you may request a return or refund within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- Only for damaged, defective, or incorrect items.
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Your item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase (e.g., order number or receipt) is required.
If your item is defective or damaged upon arrival, please contact us within 7 days of delivery with a photo or video of the issue, and we’ll make it right.
How to Request a Return or Refund
Please email us at [info@velbrisse.com] with:
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Your order number
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Reason for the return or refund
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Photo or video evidence if applicable
Our support team will respond within 1–2 business days.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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Your refund will be processed back to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company—it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at [info@velbrisse.com].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [info@velbrisse.com].
Contact Us
If you have any questions about returns or refunds, email us at [info@velbrisse.com].