Shipping policy

Shipping Policy

Thank you for shopping with Velbrisse! Below is everything you need to know about how we handle shipping.

 

 

🚚 Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
 Once your order is processed, you’ll receive a confirmation email with tracking information as soon as it ships.

 

 

🌍 Shipping Locations

We currently ship to:

  • [ Canada, United States, UK, Australia.]

If your country isn’t listed, feel free to contact us and we’ll try to accommodate you.

 

 

📦 Estimated Delivery Times

Location

Estimated Delivery Time

Canada

5-8 business days

United States

5-8 business days

International

7–10 business days

Please note that these are estimates and may vary due to weather delays, or carrier issues.

 

 

🧾 Tracking Your Order

As soon as your order ships, you’ll receive a tracking number via email. You can track your package anytime using that number.

If you haven’t received your tracking email after 5 business days, please contact us at info@velbrisse.com.

 

 

⚠️ Delays & Exceptions

We are not responsible for:

  • Delays caused by the shipping carrier

  • Customs clearance delays (for international orders)

  • Incorrect or incomplete shipping addresses provided by the customer

Please double-check your shipping address before confirming your order.

 

 

📬 Lost or Stolen Packages

Once a package is marked as "delivered" by the carrier, we are not responsible for lost or stolen packages.
 If this happens, please contact the carrier directly or reach out to us and we’ll help however we can.

 

 

🛃 Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or fees that may apply in their country.

 

 

📩 Contact Us

If you have any questions about shipping or need help with your order, please contact us:

Email: info@Velbrisse.com
 Store Name: Velbrisse